We are currently looking for a Shipping Coordinator to join our Toronto team.  This is a full-time, permanent opportunity that will provide job summary. We are looking for a dedicated individual who is passionate about maintaining high-quality standards and contributing to our team’s success. If you meet these qualifications and are ready to thrive in a dynamic work environment, we encourage you to apply.

This position currently operates on a day shift, 7am to 3pm. 

Responsibilities

• Finished Goods Management
  • Collect and organize all completed finished good pallets prepared by production operators.
  • Ensure that all pallets are properly labeled, staged, and ready for shipment according to customer requirements.
  • Verify pallet counts and confirm that all materials match production documentation.
• Documentation & Verification
  • Review and confirm the accuracy of all shipment details, including product quantities, descriptions, and customer identifiers.
  • Identify and correct discrepancies between packing slips, physical goods, and production records before shipment.
• Packing Slip Creation
  • Generate accurate packing slips for all outbound shipments.
  • Double-check packing slip data against verified pallet contents prior to approval and release.
  • Ensure that packing slips meet customer specifications and internal quality standards.
• Customer Communication
  • Send completed packing slips and shipment confirmations to customers promptly.
  • Serve as the main point of contact for customer inquiries or issues related to shipping documentation.
  • Communicate shipment schedules, delays, or corrections clearly and professionally.
• Issue Resolution
  • Investigate and resolve shipping or packing slip discrepancies in coordination with production, quality, and customer service teams.
  • Escalate recurring issues or documentation errors to management with proposed corrective actions.
• Coordination & Continuous Improvement
  • Collaborate closely with production operators, warehouse personnel, and logistics partners to ensure smooth shipping operations.
  • Support continuous improvement initiatives related to shipping accuracy, documentation efficiency, and customer satisfaction.
  • Maintain a clean, safe, and organized shipping area in compliance with company policies and safety standards.

Physical Demands

• Ability to stand and move throughout the shipping and production areas for extended periods during the workday.
• Frequent walking, bending, reaching, and handling of palletized materials and finished goods.
• Regular pushing, pulling, and maneuvering of loaded pallets using pallet jacks or other material-handling equipment.
• Occasional lifting of boxes or materials weighing up to 50 lbs.
• Manual dexterity for handling documentation, labeling, and basic equipment operation.
• Ability to climb stairs or access stacked pallet areas and storage zones as needed.
• Ability to operate material handling equipment (forklift, motorized pallet jack)
• Visual acuity to verify packing slip details, inspect pallet labels, and confirm shipment accuracy.
• Due to the open environment of the warehouse, must be able to work in various weather conditions, including extreme heat during summer months
• Tolerance for working in a warehouse or production environment with forklifts, moving equipment, and varying noise levels, while following all PPE and safety requirements.

Requirements/Qualifications

• Minimum of 1 year of experience in shipping, logistics, or warehouse coordination, preferably in a manufacturing environment.
• Valid Lift Truck Operator certification in Ontario required; ability to safely operate lift truck equipment (class 1 and 3) required
• Previous experience working with FedEx, UPS, DHL and other major shipping carriers required; familiarity with freight processes, bill of lading requirements, and basic logistics terminology required
• Strong organizational skills and attention to detail to ensure accurate documentation and shipment verification.
• Proficiency with shipping software, ERP systems, and Microsoft Office (especially Excel and Outlook).
• Ability to create and review packing slips and other shipping documentation with a high degree of accuracy.
• Commitment to workplace safety and adherence to established handling and documentation protocols.
• Clear communication skills with the ability to collaborate effectively with production, warehouse, and customer service teams.
• Strong problem-solving skills and initiative to address and resolve shipping or documentation discrepancies.
• Flexibility to work occasional overtime or adjusted hours to meet shipping schedules or customer deadlines.